Data Deletion | InsertAI

Disconnect a connected account

Sign in and open your company workspace.
Go to Connections, open the provider, and choose Disconnect account.
For immediate provider-side revocation, remove InsertAI from that provider’s connected-app or security settings as well.

Disconnecting removes the saved connection credentials and stops new imports. It does not delete the original account at Meta, Shopify, HubSpot, Google, Webflow, or another provider. Information already imported into your InsertAI workspace remains until you request its deletion.

Request deletion

Email erkan@consultdemy.com from the address associated with your account.
Use the subject InsertAI Data Deletion Request.
Include the company or workspace name and choose the scope: one provider connection, your user account, or the entire company workspace.
Do not send passwords, access tokens, app secrets, or payment information. We may ask for a safe account identifier to confirm the correct records.

If you cannot access the email tied to the account, tell us that in the request. We will use another reasonable method to verify your identity and authority.

Meta and Facebook data

To stop Meta access immediately, remove InsertAI in your Facebook or Meta Business Integrations settings. Then send the deletion request above and identify the connected Meta business or ad account. The request may cover Meta access tokens, account identifiers, imported campaign and creative data, performance data, and related analysis stored by InsertAI.

What we delete

After verification, we remove or de-identify the covered credentials, imported records, account information, saved research, company memory, chats, findings, tests, decisions, and related work product from active systems. A user-account request does not automatically delete a company workspace that other authorized members still use. Deleting an entire company workspace requires authority as a company administrator or responsible agency owner.

Timing and confirmation

We aim to acknowledge a request within 10 business days and complete verified deletion from active systems within 30 calendar days. If applicable law requires a different period, or if a complex request reasonably needs more time, we will explain the timing. We confirm completion by email.

Encrypted backups may retain covered information for up to 90 additional days before routine expiry. Backup data is isolated from normal product use and is not restored except for disaster recovery. Limited records may be kept when required for law, security, fraud prevention, billing, or an active dispute. We will explain a material exception when legally permitted.

Questions